Frequently Asked Questions
Do I need to purchase a lock from Alvernon Storage?
You may purchase a lock from our office, or bring your own to secure your storage unit. We can help you choose a strong, reliable lock that fits your unit.
How secure is your facility?
A gate code is required to access our lot. Our units are constructed of concrete, and our staff patrols the property to supervise activity.
Do you insure storage units?
We offer insurance plans starting at $8 a month. You may also be covered under your existing home or renter’s insurance policy, so before you sign up for one of our plans, talk to your insurance agent about possessions stored at an offsite facility. Without an insurance policy, losses and damages are not covered.
How can I keep my belongings safe?
Use a tarp to cover boxes and larger items to protect them from water and dust. If you are using cardboard, choose sturdy boxes designed for storage, not reclaimed boxes from the supermarket. Consider using plastic totes instead of cardboard boxes for added protection against water damage.
What forms of payment do you accept?
We accept all major forms of payment including cash, personal check, money orders, credit cards, and debit cards. Payments can be made in-person or over the phone. You can set up automatic payments without incurring fees. For convenience, anyone can pay off your account, even if they are not listed as a tenant.